First National Bank and Trust Company announces new virtual support platform

June 23, 2023

First National Bank and Trust Company is excited to announce a new virtual platform available on our website called Virtual Support. This enhanced real-time platform allows clients to connect with a Client Service Specialist through chat, voice call or video conference via their computer or web browser on their mobile device all from the comfort of their home, office, vacation destination or anywhere in between.

This new digital channel deepens our face-to-face relationships with clients virtually through multiple channels. "Virtual Support offers a collaborative and secure video service and support option in addition to a chat or voice call. We are excited for clients to enjoy this new digital solution," said VP of Consumer Banking, Rachel Costello.

This Virtual Support platform seamlessly integrates into the First National Bank and Trust Company website and offers clients a single-touch journey. Clients can reach a Client Service Specialist for general inquiries and solutions, obtaining common-document signatures, to open an account and much more.

Banking is constantly evolving, and creating new ways for us to interact with our clients is a top priority. While we have offered live chat for quite some time, the increased ability for our clients to choose how they want to interact with us for service is a new level of digital enhancement. "As a digitally focused community bank in Illinois and Wisconsin, it is important for us to offer new technology that enhances our clients’ service experience," added Costello.

First National Bank and Trust Company is using the service Eltropy, the only platform of its kind built specifically for financial institutions. Through Eltropy clients have the unique ability to leverage services through convenient and comprehensive digital channels including live chat, a voice call or face-to-face video assistance.

To use the service, visit www.firstnbtc.com and click on Connect Now for instant online support Monday - Friday, 8:00 a.m. - 5:00 p.m.

About First National Bank & Trust Company: First National Bank & Trust Company is a community bank located in Clinton, Illinois as well as Arcadia, Whitehall and Independence, Wisconsin. Dedicated to community prosperity, the First National Bank and Trust Company was chartered in 1872 under the name DeWitt County National Bank and became part of the TS Banking Group in 2017. With $410 million in assets, First National Bank and Trust Company is dedicated to community reinvestment and gives 10% of its net income back to the community. For more information, visit firstnbtc.com.

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