Woman looking on phone and laptop

Finding yourself locked out of online and mobile banking?

March 24, 2023

 

We want to help you have a great experience using First National Bank and Trust Company's online and mobile banking technology. Here are some helpful tips to keep you banking on your time!

What if I forgot my Username?
You must contact FNBT to request your Username or change it.

What if I forgot my Password?
If you aren’t sure what your password is, it would be best to use the Forgot Password option. Client initiated password resets will NOT work if you have entered your password incorrectly three times in a row.  When trying to login, after the second incorrect attempt click on “Forgot Password” and reset your password without having to contact the bank.  If you enter an incorrect password three times in a row, this locks you out of your account, and you will need to contact the bank for a new temporary password.   

Note: After three failed attempts, it may seem like you are able to reset your password, but you will never receive the email.

What are the requirements for a username and password?
Remember, your Username is not your email address. Your password must be at least nine characters. Both your username and password are case sensitive.

    How do I enroll in Online Banking?
    Enroll in Online Banking here: First National Bank and Trust Company | Enroll

    How do I access Online Banking?
    Click “Login” on the top right corner of our website. There are separate logins for personal banking and business banking.

    How do I get to the mobile app?
    Here are links for both the personal Apple and Android Apps:

    First National Bank and Trust - Apps on Google Play
    First National Bank and Trust on the App Store

    Additionally, we have apps built just for business owners. To learn more, visit our Business Services - Cash Management page.

    Helpful Tips:

    • Add the online banking URL to your list of trusted websites
    • Turn off pop-up blockers for the best functionality
    • Do not share your username and password with anyone else, including your spouse

    Important Note: If online and mobile banking are offline or intermittently working for any reason, we will have a site alert on our website letting you know that you may either have trouble logging in or will not be able to login at all. If this is the case, the above solutions will not work.

    Read more about online and mobile banking here: Digital Banking Services | First National Bank

    If you still find yourself having issues with logging into online and mobile banking, you can contact our Virtual Support on tsbank.com during available hours, call us at 217.935.2148 for Illinois or 608-323-3331 for Wisconsin or contact us online after hours here.

     

    At First National Bank and Trust Company, we IGNITE PROSPERITY® by helping our clients do more with their money. Whether it’s saving a little extra cash each month or accomplishing a long-term strategy, our goal is to help you transform your financial life. Call and schedule an appointment today, one of our team members would love to help you do more with your money at First National Bank & Trust Company. First National Bank & Trust Company has locations in Illinois and Wisconsin. For more information visit firstnbtc.com or contact us at 217-935-2148 in Illinois or 608-323-3331 in Wisconsin. #igniteprosperity